215 S. Washington Sq.
Garden Level, Suite A
Downtown Lansing, MI
 

REWARDS PROGRAM

Earn 1 Point

per 30 minutes of massage

Earn 2 Points

for every referral

Exchange 20 Points

to add on a

FREE 30 minutes

to your session

 

Leave a review to enchant your massage with a free targeted element!

**To view your earned points, you must obtain the temporary Vagaro username and password from your therapist. You can also book an appointment online and your therapist will combine your previous customer data with your new online profile.**

 

Policies

A Healthy Environment

All massage in the Downtown Lansing Massage Suite and at Element Massage is to be strictly therapeutic and non-sexual. Any act of sexual conduct will result in payment for the services be collected and removed from the office immediately.

 

Massage therapy does not diagnose illness or disease and that the massage therapist does not provide any medical treatments or pharmaceuticals, nor are spinal manipulations part of massage therapy. Understand that massage therapy is not a substitute for medical examination or medical care, and that it is recommended that you are concurrently working with your primary caregiver for any condition that you may have. During your initial appointment, please state all known physical conditions, allergies, medical conditions and medications and keep the massage therapist updated on any changes.

Rescheduling & Cancellations

Metered Parking

Other than structures, parking on the streets of Downtown Lansing are metered. They are enforced between Monday and Friday from 8am - 6pm. It costs 25 cents per 10 minutes with a maximum of 2 hours. Parking can be paid by coin or card at a kiosk or by downloading the Passport Parking app.

Cancellations are requested to be submitted with a 24 hour notice prior to the appointment by phone or text. Any cancellation within the 24 hour window is subject to a $20 rescheduling fee due at the beginning of the next appointment. Any no-show or negligence to communicate rescheduling regularly may result in a client being completely withdrawn from the privileges of the Rewards Program. If you feel ill on the day of your session, there is no penalty for canceling your appointment - however, for the safety of clients and therapists, your health status will be monitored before you are able to receive massage again.

No Shows

Any no-call/no-show is subject to a fee of 50% of the massage rate due at the beginning of the next appointment. If there are enough reward points on the account to cover the no-show, they will be deducted instead. Any no-show or negligence to communicate rescheduling regularly may result in a client being completely withdrawn from the privileges of the Rewards Program.

Convenience Fees

Any time before or after regular weekday business hours (Monday through Friday, 10am - 9pm) or during Extended Hours (on Saturday and Sunday) is subject to a convenience fee of $10.

Outcalls are subject to a convenience fee of at least $20 depending on the location of the appointment. Fees may be partially or fully waived if there are multiple participants purchasing massage services. Points are not accrued on outcalls.

Due to the increased difficulty of scheduling two therapists for a couples massage, an additional charge may be added to the regular fee based the second therapist providing the service. Not all therapists will charge the same amount and must therefore be communicated and agreed upon.

Online Booking

Massage sessions are available by appointment only. All appointments booked online are in the form of pending requests and are subject to change or be declined. An approved appointment will be confirmed via your preferred method of chosen reminder. (Text, e-mail or Vagaro app notification)

Rewards Points

Rewards Points are gained by 1 point for every half hour of massage received. Points are not accrued during any free service or for outcalls. Points can be redeemed to add additional time on to their account to a maximum of 2 hours. The number of points earned can be found via a client's Vagaro log-in.To view your earned points, you must obtain the temporary Vagaro username and password from your therapist. You can also book an appointment online and your therapist will combine your previous customer data with your new online profile. Any no-show or negligence to communicate rescheduling regularly may result in a client being completely withdrawn from the privileges of the Rewards Program.

*BY APPOINTMENT ONLY*

HOURS

MON - FRI : 12am - 9pm

EXTENDED HOURS

SAT - SUN : 12pm - 6pm

248.388.1337

colton@lmntmassage.com

215 S. Washington Square

Garden Level, Suite A

Lansing, MI 48933

GET IN TOUCH

LICENSED & INSURED

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© 2018 LMNT Element Massage