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215 S. Washington Sq.
Garden Level, Suite A
Downtown Lansing, MI
 

Policies

A Healthy Environment

All massage in the Downtown Lansing Massage Suite and at Element Massage is to be strictly therapeutic and non-sexual. Any act of sexual conduct will result in payment for the services be collected and removed from the office immediately.

 

Massage therapy does not diagnose illness or disease and that the massage therapist does not provide any medical treatments or pharmaceuticals, nor are spinal manipulations part of massage therapy. Understand that massage therapy is not a substitute for medical examination or medical care, and that it is recommended that you are concurrently working with your primary caregiver for any condition that you may have. During your initial appointment, please state all known physical conditions, allergies, medical conditions and medications and keep the massage therapist updated on any changes.

Metered Parking

Other than structures, parking on the streets of Downtown Lansing are metered. They are enforced between Monday and Friday from 8am - 6pm. It costs 25 cents per 10 minutes with a maximum of 2 hours. Parking can be paid by coin or card at a kiosk or by downloading the Passport Parking app.

Covid-19 Disclaimer

With the contagious nature of COVID-19 and any person receiving massage voluntarily assumes the risk of being exposed to or infected by COVID-19 by my mere presence within this establishment and that such exposure or infection may result in personal injury, illness, permanent disability, and death. Because massage therapy work involves maintained touch and close physical proximity over an extended period of time, there may be an elevated risk of disease transmission, including COVID-19. The risk of becoming exposed to or infected by COVID-19 may result from the actions, omissions, or negligence of myself and others, including, but not limited to, employees, volunteers, and program participants and their families. 

Additionally, client name and contact information might be shared with the state health department in the event that a client or therapist at this facility tests positive for COVID-19. A client's details will only be shared in the event they are relevant based on suspected exposure date, and only for appropriate follow-up by the health department. 

Convenience Fees

Cancellations are requested to be submitted with a 24 hour notice prior to the appointment by phone call or text. Any cancellation within the 24 hour window is subject to a $20 rescheduling fee due at the beginning of the next appointment. Any no-show or negligence to communicate rescheduling regularly may result in a client being completely withdrawn from the privileges of receiving future bodywork at Element Massage.

No Shows

Any no-call/no-show is subject to a fee of 50% of the massage rate due at the beginning of the next appointment. If there are enough reward points on the account to cover the no-show, they will be deducted instead. Any no-show or negligence to communicate rescheduling regularly may result in a client being completely withdrawn from the privileges of receiving future bodywork at Element Massage.

Rescheduling & Cancellations

Any time before or after regular weekday business hours (Monday through Friday, 10am - 9pm) or during Extended Hours (on Saturday and Sunday) is subject to a convenience fee of $10.

Outcalls are subject to a convenience fee of at least $20 depending on the location of the appointment. Fees may be partially or fully waived if there are multiple participants purchasing massage services.

Due to the increased difficulty of scheduling two therapists for a couples massage, an additional charge may be added to the regular fee based the second therapist providing the service. Not all therapists will charge the same amount and must therefore be communicated and agreed upon.

Online Booking

Massage sessions are available by appointment only. All appointments booked online are in the form of pending requests and are subject to change or be declined. An approved appointment will be confirmed via your preferred method of chosen reminder. (Text, e-mail or Vagaro app notification)